Refund policy
Refund & Returns Policy
We want you and your cat to be completely happy with your purchase. If something isn't right, here's how we can help.
30-day change-of-mind returns You may return most items within 30 days of delivery for a refund or exchange, provided they are unused, in their original packaging and in resaleable condition. For hygiene reasons, beds, mats and litter products that have been used cannot be returned for change of mind.
Return postage for change-of-mind returns is at the customer's expense. Refunds are issued to the original payment method within 5–10 business days of us receiving the item. Original shipping charges are non-refundable.
Damaged, faulty or incorrect items If your item arrives damaged, is faulty, or isn't what you ordered, contact us within 7 days of delivery with your order number and a photo. We'll arrange a replacement or full refund, including any return shipping costs.
Your rights under Australian Consumer Law Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.
How to start a return
- Contact us through the Contact page with your order number and reason for return.
- We'll reply within one business day with return instructions and the address to send your item to.
- Once received and inspected, we'll process your refund or exchange and email you a confirmation.